IT Support Engineer / Technical Analyst

Salary: CHF 90’000 - 120’000 per year

Requirements:

• Degree in IT or equivalent experience (3-5 years) in Level 2 technical support, ideally in telecom
• Knowledge in the following areas:
• • IP networks, LAN/WAN, VPN, SD-WAN, security (firewall, routing, switching)
• • VoIP, SIP, SIP-trunk and enterprise telephony solutions
• • Windows/Linux systems
• Strong analytical and troubleshooting skills
• Appetite to learn new technologies
• Customer-oriented mindset
• Team player
• German or Swiss-German mother tongue; excellent skills in English (French and Italian is a plus)

Responsibilities:

• Provide Level 2 technical support for enterprise customers, working closely with Level 1 and Level 3 experts
• Troubleshoot, analyze and resolve complex issues across IT and telecom environments (fixed, mobile, VoIP, networks)
• Ensure professional and direct interaction with enterprise customers throughout the incident resolution process
• Interact with Level 3 experts during troubleshooting sessions
• Learn from experts and develop/enhance procedures in line with IT & telecom solutions
• Contribute to technical and knowledge transfer to Level 1 support
• Maintain high customer satisfaction through proactive technical expertise
• Maintain your knowledge via self-learning, online courses and exchanges with the technical team

Technologies:

• Firewall
• Support
• LAN
• Linux
• Mobile
• Security
• VPN
• Windows

More:

At Salt Business, we bring the world of IT and telecom technologies closer to companies, aiming to delight our customers with expertise, simplicity, and commitment. Our Business Customer Care team provides a supportive work environment within a growing business. We offer exposure to enterprise customers, opportunities to grow your technical expertise, and the chance to work on a wide variety of projects in the IT & telecom fields. We provide a competitive salary and benefits, with our office based in Biel, and occasional travel to enterprise customers.

last updated 10 week of 2026