IT Service Management Engineer

Salary: CHF 115'000 - 140'000 per year

Requirements:

• Strong hands-on experience with BMC Helix ITSM SaaS and Remedy
• Solid understanding of BMC Helix Innovation Studio
• Expertise in developing workflows using BMC Helix Digital Workplace
• Understanding of ITSM processes, including Incident, Problem, Change, Service Request, CMDB, Asset Management, and Knowledge Management
• Experience in scripting and automation for workflow optimization, such as JavaScript or Shell scripting
• Excellent teamwork abilities and communication skills
• Strong ability to translate business needs into technical solutions

Responsibilities:

• Analyze and capture customer requirements to understand ITSM needs
• Design and implement custom workflows in BMC Helix ITSM, including process automation
• Develop, debug, and optimize ITSM solutions, including incident, problem, change, and service request management
• Configure, customize, and enhance systems to meet business needs
• Work with developers, service managers, business users, and other cross-functional teams to support successful ITSM implementations
• Develop and maintain technical documentation, including workflow designs, process mappings, and solution blueprints

Technologies:

• CMDB
• Support
• ITSM
• JavaScript
• Mobile

More:

We are UBS Card Center AG, and we are seeking an IT Service Management Engineer (100%, f/m/d) to support our IT Service Management solutions. We offer flexible working arrangements, including part-time, job-sharing, and hybrid working. Our purpose-driven culture and global infrastructure support agile collaboration, and our innovative environment focuses on digitalization, new mobile payment methods, and customer experience. We value teamwork and the diverse backgrounds, skills, experience, and interests our people bring. The role is based in Glattbrugg.

last updated 46 week of 2026