IT Service Management Engineer (f/m/d)

Salary: CHF 115'000 - 140'000 per year

Requirements:

• Strong hands-on experience with BMC Helix ITSM SaaS and Remedy
• Solid understanding of BMC Helix Innovation Studio
• Expertise in developing workflows using BMC Helix Digital Workplace
• Understanding of ITSM processes, including Incident, Problem, Change, Service Request, CMDB, Asset Management, and Knowledge Management
• Experience in scripting and automation for workflow optimization, for example with JavaScript, Python, or Shell scripting
• Excellent teamwork abilities and communication skills in German and English
• Strong ability to translate business needs into technical solutions

Responsibilities:

• Gather and analyze customer requirements to establish a clear understanding of ITSM needs
• Design and implement custom workflows in BMC Helix ITSM, including process automation
• Develop, debug, and optimize ITSM solutions, including incident, problem, change, and service request management
• Configure, customize, and enhance systems to meet business needs
• Collaborate with developers, service managers, business users, and other cross-functional teams to deliver successful ITSM implementations
• Develop and maintain technical documentation, including workflow designs, process mappings, and solution blueprints
• Help design, implement, and optimize IT Service Management solutions for UBS Card Center using BMC Helix ITSM SaaS

Technologies:

• CMDB
• Support
• ITSM
• JavaScript
• Mobile
• Python

More:

At UBS Card Center, we offer flexible working arrangements, including part-time, job-sharing, and hybrid working models. Our purpose-driven culture and global infrastructure support agile collaboration. Youll work in an environment focused on innovation, digitalization, new mobile payment methods, and customer experience. We value teamwork, diverse backgrounds and experience, and opportunities to gain experience in different roles and develop new skills.

last updated 46 week of 2026